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Bulk XML Delivery Manager Fails With Please correct PDF template path and try again (Doc ID 2467041.1)

Last updated on OCTOBER 11, 2021

Applies to:

Oracle Advanced Collections - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

When creating dunning letters in Advanced Collections, the IEX: Bulk XML Delivery Manager errors with the following:

IEXXmlDelivery [Oct-30-2018 10:45:30]: Output file name /u01/isd10/isd10out/o19801905.out
IEXXmlDelivery [Oct-30-2018 10:45:30]: sqlexp:oracle.apps.xdo.XDOException: oracle.apps.xdo.template.pdf.exception.FatalException: Please correct PDF template path and try again
IEXXmlDelivery [Oct-30-2018 10:45:30]: sqlexp:oracle.apps.xdo.XDOException: oracle.apps.xdo.template.pdf.exception.FatalException: Please correct PDF template path and try again


Steps to Reproduce:

Responsibility: Collections Agent
Navigation: View > Requests

  1. Submit IEX: Send Dunning for Delinquent Customers

Cause

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In this Document
Symptoms
Cause
Solution
References


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