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Inactive Addresses Shown When Creating Manual Adjustments In OIC (Doc ID 2467456.1)

Last updated on FEBRUARY 25, 2019

Applies to:

Oracle Incentive Compensation - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

When creating manual transactions in OIC, when selecting a customer, multiple addresses are shown, some of them inactive.

EXPECTED BEHAVIOR
-----------------------
Expect to see only active addresses.

STEPS
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The issue can be reproduced at will with the following steps:
1. Compensation Manager -> Tasks -> Maintain Transactions -> Create
2. Click on customer name and open a new search window
3. Notice the same customer is returned multiple times, some of the occurrences with inactive addresses.

Cause

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In this Document
Symptoms
Cause
Solution
References


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