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ORA-01403, FRM-40735: WHEN-NEW-ITEM-INSTANCE Trigger Raised Unhandled Exception ORA-06510 In Lead Tab (Doc ID 2468037.1)

Last updated on AUGUST 28, 2023

Applies to:

Oracle TeleSales - Version 12.2.5 and later
Information in this document applies to any platform.


On : 12.2.5 version, Lead

When attempting to click on Product Category field the following error occurs.

"ORA-01403: no data found"
"FRM-40735: WHEN-NEW-ITEM-INSTANCE trigger raised unhandled exception ORA-06510"

The issue can be reproduced at will with the following steps:
1. Navigate to (R) Telesales Agent -> eBusiness Center
2. Query your Customer
3. Click on Leads tab
4. Click on Product Category Field


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