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Getting WF Error Oracle.apps.ar.transaction.Invoice.incomplete_9375486_25-JUL-2018 11:02:16 When Incompleting A Transaction (Doc ID 2468636.1)

Last updated on DECEMBER 03, 2019

Applies to:

Oracle iReceivables - Version 12.2.6 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.6 version,

When attempting to incomplete a transaction, the following error occurs.

ERROR
-----------------------
Local Event ERROR : oracle.apps.ar.transaction.Invoice.incomplete / oracle.apps.ar.transaction.Invoice.incomplete_9375486_25-JUL-2018 11:02:16

Dest. / To SYSADMIN
Sent 2018/07/25 11:07:57
ID 1563275

An Error occurred in the following Event Subscription: Event Subscription

Event Error Name: WFE_DISPATCH_RULE_ERR
Event Error Message: 3825: Error '-6502 - ORA-06502: PL/SQL: numeric or value error' encountered during execution of Rule function 'ARI_EID_UTILS_PKG.UPDATE_PREV_INSTALLMENT' for event 'oracle.apps.ar.tran


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Receivables > Transactions
2. Query a transaction and try to incomplete it
3. Get the error

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot incomplete transactions.

Cause

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In this Document
Symptoms
Cause
Solution


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