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Automatic Task Creation For New Service Requests Not Available From Telesales Ebusiness Center (Doc ID 2469258.1)

Last updated on MAY 19, 2020

Applies to:

Oracle Teleservice - Version 12.1.3 and later
Oracle TeleSales - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR  
---------------
After configuring automatic task creation for new service requests, the tasks are not created automatically once the new service request is created from Telesales eBusiness Center.
It is working correctly from Service Request form, or from Contact Center Service Request tab.

STEPS
-----------
Setup Automatic Task Creation for Service Requests.

(R) TeleSales
(N) eBusiness Center

 - Enter header information
 - Navigate to the Service Request tab
 - Create a new service request
 - Automatic Tasks are not created


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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