My Oracle Support Banner

Mobile Field Service: Service History, Contracts And Entitlements Functionality (Doc ID 2469576.1)

Last updated on JUNE 12, 2019

Applies to:

Oracle Mobile Field Service - Version 12.2.5 and later
Information in this document applies to any platform.

Goal

How to check the following in Mobile Field Service

1. All Completed /Closed Service Requests (SR) that were raised for a serial number or item instance.
   Or, in other words, able to see the Service Requests for a customer associated with a particular instance number .

2. Contracts and Entitlements for the customer based in serial number or item instance.

3. Contracts And Entitlements: need ability to hide/unhide amounts
    When users go to Service Request > Contracts, can now see the open contracts
    Need ability or new feature to give provision to make amount visible/invisible which could be controlled via some Profile Option so as to cater different business need.
 

Solution

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Goal
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.