Mobile Field Service: Service History, Contracts And Entitlements Functionality (Doc ID 2469576.1)

Last updated on AUGUST 10, 2021

Applies to:

Goal

How to check the following in Mobile Field Service

1. All Completed /Closed Service Requests (SR) that were raised for a serial number or item instance.
   Or, in other words, able to see the Service Requests for a customer associated with a particular instance number .

2. Contracts and Entitlements for the customer based in serial number or item instance.

3. Contracts And Entitlements: need ability to hide/unhide amounts
    When users go to Service Request > Contracts, can now see the open contracts
    Need ability or new feature to give provision to make amount visible/invisible which could be controlled via some Profile Option so as to cater different business need.
 

Solution

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.