Service HTML: Java.lang.NoSuchMethodError When Clicking 'More Products' Button
(Doc ID 2469917.1)
Last updated on FEBRUARY 06, 2022
Applies to:
Oracle Customer Support - Version 12.2.6 and laterInformation in this document applies to any platform.
Symptoms
In Update Service Request page, when click on "More Products" button, the following error occurs:
Error:
Exception Details.
oracle.apps.fnd.framework.OAException: oracle.jbo.JboException: JBO-29000: Unexpected exception caught: java.lang.NoSuchMethodError, msg=oracle.apps.cs.csz.multiproduct.server.MultiProductIncidentVORowImpl.setUpdateSwitcher(Ljava/lang/String;)V
## Detail 0 ##
java.lang.NoSuchMethodError: oracle.apps.cs.csz.multiproduct.server.MultiProductIncidentVORowImpl.setUpdateSwitcher(Ljava/lang/String;)V
at oracle.apps.cs.csz.multiproduct.server.MultiProductAMImpl.initMultiProductVO(MultiProductAMImpl.java:113)
Steps:
(R) Customer Support Specialist
(N) Agent Dashboard
- Select an existing Service Request and open it for update.
- In the update Service Request page, click the More Products button
=> The reported error occurs.
Changes
Cause
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In this Document
Symptoms |
Changes |
Cause |
Solution |
References |