Service HTML: Java.lang.NoSuchMethodError When Clicking 'More Products' Button (Doc ID 2469917.1)

Last updated on JULY 21, 2020

Applies to:

Symptoms

In Update Service Request page, when click on "More Products" button, the following error occurs:

Error:

Exception Details.
oracle.apps.fnd.framework.OAException: oracle.jbo.JboException: JBO-29000: Unexpected exception caught: java.lang.NoSuchMethodError, msg=oracle.apps.cs.csz.multiproduct.server.MultiProductIncidentVORowImpl.setUpdateSwitcher(Ljava/lang/String;)V

## Detail 0 ##
java.lang.NoSuchMethodError: oracle.apps.cs.csz.multiproduct.server.MultiProductIncidentVORowImpl.setUpdateSwitcher(Ljava/lang/String;)V
at oracle.apps.cs.csz.multiproduct.server.MultiProductAMImpl.initMultiProductVO(MultiProductAMImpl.java:113)


Steps:

(R) Customer Support Specialist
(N) Agent Dashboard

- Select an existing Service Request and open it for update.
- In the update Service Request page, click the More Products button

=> The reported error occurs.

Changes

Cause

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