Service Contracts Mass Change Fails With Effectivity or Amount Mismatch Errors When Changing Contract Start Date (Doc ID 247028.1)

Last updated on SEPTEMBER 02, 2016

Applies to:

Oracle Service Contracts - Version 11.5.9 to 12.1.3 [Release 11.5 to 12.1]
Information in this document applies to any platform.

Symptoms

 The Mass Change for a contract fails in QA Check when changing the contract header date with one of the following errors:

Steps to reproduce:

Using the Service Contracts Manager responsibility:
1. Create a contract.
2. Create a billing schedule with level = Equal Amount.
3. Approve and sign the contract.
4. Select Mass Change from the Main Menu.
5. Enter a Mass Change Name.
6. Select Update Level = Contract.
7. Select the contract number in the Value field.
8. Select Attribute = Contract Start Date.
9. Enter the current start date in the Old Value field.
10. Enter the new start date in the New Value field.
11. Press the Search button to save the entry.
12. Press the Submit button.
13. Press the View Request button.
14. Open the log.
- the process fails with the QA errors.

Cause

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