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GTM User Interface Bad Performance and Stuck Threads in the Web Server (Doc ID 2470657.1)

Last updated on JANUARY 04, 2021

Applies to:

Oracle Transportation Management - Version 6.4.1 and later
Oracle Trade Compliance - Version 6.4.1 and later
Information in this document applies to any platform.

Symptoms

GTM User Interface bad performance and seeing stuck threads in the web server.

INFO | 2018/09/16 22:26:44 | <[STUCK] ExecuteThread: '74' for queue: 'weblogic.kernel.Default (self-tuning)' has been busy for "719" seconds working on the request "glog.server.action.ActionSessionHome_4ij5in_EOImpl", which is more than the configured time (StuckThreadMaxTime) of "600" seconds in "server-failure-trigger". Stack trace:
INFO | 2018/09/16 22:26:44 | glog.server.workflow.SavedQuerySql.find(SavedQuerySql.java:59)
INFO | 2018/09/16 22:26:44 | glog.server.workflow.SavedQueryExecutor.check(SavedQueryExecutor.java:80)
INFO | 2018/09/16 22:26:44 | glog.server.workflow.SavedConditionSql.check(SavedConditionSql.java:165)
INFO | 2018/09/16 22:26:44 | glog.server.workflow.SavedConditionExecutor.check(SavedConditionExecutor.java:49)
INFO | 2018/09/16 22:26:44 | glog.server.workflow.SavedConditionExecutor.check(SavedConditionExecutor.java:45)
INFO | 2018/09/16 22:26:44 | glog.server.action.ActionSessionBean.checkAction(ActionSessionBean.java:549)
INFO | 2018/09/16 22:26:44 | glog.server.action.ActionSessionServerSideEJBWrapper.checkAction(ActionSessionServerSideEJBWrapper.java:437)
INFO | 2018/09/16 22:26:44 | glog.server.action.ActionSessionHome_4ij5in_EOImpl.__WL_invoke(Unknown Source)
INFO | 2018/09/16 22:26:44 | weblogic.ejb.container.internal.SessionRemoteMethodInvoker.invoke(SessionRemoteMethodInvoker.java:34)

Cause

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In this Document
Symptoms
Cause
Solution
References


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