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POSCHORD Workflow Stuck After Accepting Supplier Initiated PO-Cancellation under Pending Purchase Order Change Page (Doc ID 2471300.1)

Last updated on FEBRUARY 23, 2019

Applies to:

Oracle iSupplier Portal - Version 12.1 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Purchase Order Issues

ACTUAL BEHAVIOR
---------------
Supplier Change workflow (POSCHORD) becomes STUCK after accepting supplier initiated PO-Cancellation request in "Pending Purchase Order Changes"

STEPS TO REPRODUCE
---------------
1) Supplier initiates a Purchase Order "cancel" (which triggers a POSCHORD-Workflow)
2) the buyer accepts this cancel over the "Pending Purchase Order Changes" form
3) the PO is correctly cancelled, however in the POSCHORD-Workflow the "notification" sent to the supplier for approval is "closed" with "Activity Result" "ABORT". 
4) Since this is not a valid answer the POSCHORD-Workflow gets "STUCK".

Workaround: The problem does not occur if the buyer replies to the workflow notification with the change request.

Cause

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In this Document
Symptoms
Cause
Solution
References


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