My Oracle Support Banner

Same Lot Number Is Accepting In Multiple RMA Orders With Same Invoice Reference (Doc ID 2472476.1)

Last updated on JANUARY 25, 2021

Applies to:

Oracle Order Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

Actual Behavior
When created RMA order against specific invoice and also have selected specific lot with full lot quantity and also have received and delivered the same lot .
Then created another RMA order against same invoice and selected the same lot with full lot quantity.
System is allowing the same lots in multiple RMAs which is creating problem in tracking.

Expected Behavior
It is better to have a warning message to warn customer.

Steps to Reproduce

  1. STEP1:Created a Sales order A with Lot-A1.
  2. STEP2:Progress this sales order until invoice generation
  3. STEP3:Created a Return sales order-R1, reference Invoice created for sales order A and full quantity for Lot-A1
  4. STEP4:Created another Return sales order - R2, refer same invoice created for sales order A and when select Lot-A1. A1 can be selected without any warning.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.