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Service - Projects Interface: "No Transaction Raw Cost" and "The specified Employee is not valid." (Doc ID 2472641.1)

Last updated on SEPTEMBER 22, 2020

Applies to:

Oracle Teleservice - Version 12.2.5 and later
Information in this document applies to any platform.

Symptoms

No Transaction Raw Cost and wrong Employee Business Group in Projects Interface

ACTUAL BEHAVIOR
---------------
a. Raw cost is null after interfacing cost to Projects from Oracle Field Service (after running the concurrent request in Oracle Field Service: Interface Service Cost to Projects).
b. Also employee business group appearing in project interface is different from employee business group.

EXPECTED BEHAVIOR
-----------------------
a. Expect to have raw cost inserted in project transaction interface tables
b. Employee business group should be correct.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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