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Interface Trip Stop Completing In Warning CALCULATE_FREIGHT_COST API Failed (Doc ID 2473297.1)

Last updated on JULY 06, 2020

Applies to:

Oracle Shipping Execution - Version 12.2 and later
Information in this document applies to any platform.

Symptoms

When attempting to interface a specific delivery, the following error occurs.

ERROR
-----------------------
Exiting WSH_FC_INTERFACE_PKG.CALCULATE_FREIGHT_COSTS (10/18/2018 09:22:07 AM, .01 seconds)
  CALCULATE_FREIGHT_COST API FAILED
  CALCULATE_FAILED exception has occured.

process_freight_costs_failed

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Nav->shipping->interfaces->run
2 Run interface trip stop for the problematic delivery
3. ITS completes with warning
4. Review ITS debug log file, see above error.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:

Due to this issue, users cannot complete interfacing this delivery to OM and Inventory. This leaves unprocessed shipping transactions which prevent closure of the current accounting period.

Cause

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In this Document
Symptoms
Cause
Solution
References


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