My Oracle Support Banner

12c: Missing Format/Style/Color In Email Body With Inline HTML Content (Doc ID 2473410.1)

Last updated on DECEMBER 05, 2019

Applies to:

BI Publisher (formerly XML Publisher) - Version 12.2 to 12.2 [Release 12.2]
Information in this document applies to any platform.

Symptoms

On 12.2 version, Designing Layout Templates

ACTUAL BEHAVIOR
Inline HTML output in bursted BIP report does not keep formatting

Recently moved from On-premises 12.2.1.1 obiee. Email bursting to inline html output in bi publisher worked in their on-premise deployment.

Recently moved to oracle public cloud 12.2.1.1. Our initial issue was that emails would arrive with no content. Emails where blank.
Applied Patch 23493022 pertaining to <Note 2292662.1>.

The patch partially fixed the issue. Emails now arrive with the inline content, however the content is not formatted. The table in the rtf template contains cell coloring, table borders, etc. The formatting does not appear in the email and instead just shows as text. Can you confirm whether there is another patch that needs to be installed such as (<Note 2422743.1>)

EXPECTED BEHAVIOR
The format should be displayed in the inline content.

The issue can be reproduced at will with the following steps:
1. Run report to output as email

2. email is sent with content but not format (color is missing, table border is missing)

BUSINESS IMPACT
Due to this issue, all report format is missing making it difficult to read

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.