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Cannot Unclose Work Order Due to Conflict between System and User Defined Status (Doc ID 2474934.1)

Last updated on AUGUST 24, 2020

Applies to:

Oracle Enterprise Asset Management - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.4 version, Work Execution

When attempting to unclose work order, a transaction saved message is given, however, the status remains the same.

Expect to properly unclose the work order

The issue can be reproduced at will with the following steps:
1. Enterprise Asset Management responsibility
2. Close Work Order form
3. Find work order and try to unclose it
4. Observe transaction saved, but work order status is not changed


Cause

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In this Document
Symptoms
Cause
Solution
References


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