Cannot Unclose Work Order Due to Conflict between System and User Defined Status
(Doc ID 2474934.1)
Last updated on AUGUST 24, 2020
Applies to:Oracle Enterprise Asset Management - Version 12.2.4 and later
Information in this document applies to any platform.
On : 12.2.4 version, Work Execution
When attempting to unclose work order, a transaction saved message is given, however, the status remains the same.
Expect to properly unclose the work order
The issue can be reproduced at will with the following steps:
1. Enterprise Asset Management responsibility
2. Close Work Order form
3. Find work order and try to unclose it
4. Observe transaction saved, but work order status is not changed
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