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Collection Workbench-Work Items And Incorrect Wait Times (Doc ID 2476241.1)

Last updated on DECEMBER 03, 2019

Applies to:

Oracle Advanced Collections - Version 12.2.4 and later
Information in this document applies to any platform.

Goal

In R12, collection workbench, in work items, wait time between the work items are not working correctly.
It shows a wait time of 7 days between the first and second dunning letter going out, however it does not seem to wait and work as expected, it is getting triggered immediately.

Why is it getting triggered immediately and not after 1 day/7 days, as expected?
 

Solution

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Goal
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