After Publication User Interface Fails to Launch with Cannot find the text with persistent id # in published ui #
(Doc ID 2476883.1)
Last updated on SEPTEMBER 05, 2019
Applies to:
Oracle Configurator - Version 12.2.7 and laterInformation in this document applies to any platform.
Symptoms
On : 12.2.7 version, Model publication
When users attempt to launch the Configurator from Order Management, an error message is seen and the Configurator does not launch.
ERROR
-----------------------
APP-ONT-251005: There were error(s) in processing you request. Cannot find the text with persistent id ##### in published ui ####.
STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Order Management Responsibility,
2. Orders, Returns,
3. Sales Orders,
4. Create a Sales Order,
5. Under the Sales Order Line Items Tab, add a Configurable Item,
6. Click on the Configurator button,
7. Error is displayed and nothing else happens.
BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot launch or create configurations. This is a major model publication outage across multiple models during a critical go-live testing cycle. This has a major financial impact.
Changes
Cause
To view full details, sign in with your My Oracle Support account. |
|
Don't have a My Oracle Support account? Click to get started! |
In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |