Customer Support Specialist: 'More Products' And Other Buttons Disappear After Patch 28565046:R12.CSZ.C
(Doc ID 2477541.1)
Last updated on FEBRUARY 06, 2022
Applies to:Oracle Customer Support - Version 12.2.6 and later
Information in this document applies to any platform.
'More Products' and other buttons disappear after applying an Service HTML patch.
If a Service Request has more than one product, users are unable to see them.
What is Working:
The buttons are displayed when the Service Request Status is 'Open'.
(R) Customer Support Specialist
(N) Agent Dashboard
- Query SR with status flagged as 'Closed'
=> The buttons are not displayed.
Applied Patch 28565046:R12.CSZ.C.
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In this Document