Query Transaction Workbench Error System Cannot Determine Geographical Information for this Location (Doc ID 2478725.1)

Last updated on MAY 22, 2023

Applies to:

Symptoms

On : R12, Transactions Related

When attempting to query a transaction range (which includes any record that cannot pass tax validation) on the Tax Summary page, the following error occurs.

ERROR
System cannot determine geographical information for this location and cannot derive a tax jurisdiction, please contact your system administrator

Tax Validation='Warning' in TCA Geography Hierarchy

Many addresses that cannot pass tax validation for various reasons, but still has posted and completed transactions to those addresses

System is able to process records thru interface & Order Management or other modules

Transactions Summary should not be erroring on tax validation

STEPS
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The issue can be reproduced at will with the following steps:
1. Receivables Responsibility > Transactions > Transactions Summary
2. Query a range of transactions, where one transaction has a non-validated address, even though it is already posted and completed
3. Get error -- cannot go further

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot see/review existing transactions

Cause

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