My Oracle Support Banner

APP-JTF-210171 error when try to escalate a service request or task without providing a requester (Doc ID 2478854.1)

Last updated on FEBRUARY 06, 2022

Applies to:

Oracle Common Applications Calendar - Version 12.1.3 and later
Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.


On : 12.1.3 version, Service Request Form

When attempting to create an SR or Task escalation without a requester,
the following error occurs.

APP-JTF-210171: The Escalation document must have one contact identified as a Requester. Please Check the Requester Check Box

The issue can be reproduced at will with the following steps:
1. Try to create an escalation for an SR or Task
2. In the Escalations form > Contacts tab > do not enter a requester
3. When try to save, the reported error occurs




To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.