My Oracle Support Banner

Logical Shipment for a Replacment Order Line Creates an Instance without Serial Number (Doc ID 2479428.1)

Last updated on MARCH 05, 2019

Applies to:

Oracle Installed Base - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

Create a replacement order line to ship a serial number instance to replace
a returned serial number.  Installation detail is entered with replacement
information. Order line is using a drop shipment workflow, Logical PO and
Logical order issue transactions generated in Inventory.

Logical OM shipment issue transaction is then interfaced to Installed Base
and creates a new instance BUT without a serial number.

The same logical OM shipment issue transaction for a standard order line will
create an instance with the correct serial number from PO receipt.


Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.