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Logical Shipment for a Replacment Order Line Creates an Instance without Serial Number (Doc ID 2479428.1)

Last updated on NOVEMBER 30, 2018

Applies to:

Oracle Installed Base - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

Create a replacement order line to ship a serial number instance to replace
a returned serial number.  Installation detail is entered with replacement
information. Order line is using a drop shipment workflow, Logical PO and
Logical order issue transactions generated in Inventory.

Logical OM shipment issue transaction is then interfaced to Installed Base
and creates a new instance BUT without a serial number.

The same logical OM shipment issue transaction for a standard order line will
create an instance with the correct serial number from PO receipt.


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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