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Acceptance Name Does Not Get Saved While Entering A New Line On Booked Sales Order (Doc ID 2479749.1)

Last updated on FEBRUARY 19, 2019

Applies to:

Oracle Order Management - Version 12.2.6 and later
Information in this document applies to any platform.


On : 12.2.6 version, Transaction Entry

Customer is experiencing the following behavior related to entering and saving order lines when associated with Acceptance functionality:
Enter Line information with acceptance name.
Open Sales order
Acceptance name: Pre-Billing Explicit
Acceptance type: Invoicing
Enter Line information with acceptance name.
Line shows
Acceptance name: Pre-Billing Explicit
Acceptance type: Invoicing
Save record. Acceptance name disappears.
Requery Order Lines. Acceptance name did not save but other line information got saved.
Order line is in Awaiting Shipping status.
Now populate Acceptance name again and save record.
Acceptance name is saved this time. Why it did not save along with other line level information during line entry?
Requery lines and it remains populated this time.

Expect the changes to be saved during initial save.
Do not expect the process to be repeated in order for the changes to be saved on the order

The issue can be reproduced at will with the following steps:
1. Order Management responsibility
2. Query order
3. Add new order as per steps above

The issue has the following business impact:
Due to this issue, users cannot save changes during initial save.
Changes have to be repeated a second time.


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