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Update Task Page Not Displaying Buttons: Cancel, Apply and Create Child Task (Doc ID 2480403.1)

Last updated on MARCH 18, 2019

Applies to:

Oracle Customer Support - Version 12.1.3 and later
Information in this document applies to any platform.


On : 12.1.3 version, Update Service Request

Actual Behavior

Update Task page Not displaying buttons like Cancel,Apply ,Create Child Task

Expected Behavior

Expect to see the buttons on the Update Task Page

Steps to Reproduce

1. Login to Applications
2. Go to Customer Support Specialist responsibility
3. Navigate to Agent Dashboard-> Search by SR/Customer event number->Click on the Update task pencil icon->Update task page opens

Observe that  buttons Cancel,Apply ,Create Child Task are Not visible




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