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Update Task Page Not Displaying Buttons: Cancel,Apply and Create Child Task (Doc ID 2480403.1)

Last updated on DECEMBER 03, 2018

Applies to:

Oracle Customer Support - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Update Service Request

ACTUAL BEHAVIOR
---------------
 Update Task page Not displaying buttons like Cancel,Apply ,Create Child Task

EXPECTED BEHAVIOR
-----------------------
Expect to see the buttons on the Update Task Page


STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1. Login to Applications
2. Go to Customer Support Specialist responsibility
3. Navigate to Agent Dashboard-> Search by SR/Customer event number->Click on the Update task pencil icon->Update task page opens

Observe that  buttons Cancel,Apply ,Create Child Task are Not visible


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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