Cstl_wf_item_key Is Blank For Trade Management Claims
(Doc ID 2480600.1)
Last updated on FEBRUARY 25, 2019
Applies to:Oracle Trade Management - Version 12.1.3 and later
Information in this document applies to any platform.
Trade Management > Claims > Settlement,
The column CSTL_WF_ITEM_KEY in OZF_CLAIMS table is blank for Trade Management Claims.
When the cstl_wf_item_key is blank, no workflow has been generated.
Ensure that the claim is a promotional claim and that the profile option OZF: Derive accrual account during claim settlement is set to Yes.
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