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Manually Renewed Service Contract Failing With Check Billing Schedule Error. (Doc ID 2481342.1)

Last updated on DECEMBER 06, 2018

Applies to:

Oracle Service Contracts - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Service contract Renewals

When attempting to manually renew the service contract the following error occurs.

ERROR

QA Error - Check billing schedule


STEPS

The issue can be reproduced at will with the following steps:
Launch Contract --> Query any existing contract-->Right click Renew
We are observing this issue if active contract is having any change in the effectivity dates for few lines then it causes the issue. Normally manual renew should work fine but some how billing error occurs now


Cause

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In this Document
Symptoms
Cause
Solution
References


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