Manually Renewed Service Contract Failing With Check Billing Schedule Error. (Doc ID 2481342.1)

Last updated on JULY 14, 2020

Applies to:

Symptoms

After manually renewing a Service Contract which has lines that do not run for the full duration of the contract, the following error occurs in the QA Check.

Error
Check Billing Schedule

Steps
1. Using a Service Contracts Manager responsibility.
2. Open the Contracts Search form.
3. Query a Service Contract that has at least one line that does not cover the full contract effectivity.
4. Do a right mouse click on the desired Contract version and choose 'Renew' from the pop-up menu.
5. Populate the renewal fields and renew the contract.
6. Run the QA Check and get a Check Billing Schedule error on the line that was not covering the whole contract.

Cause

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