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Open life event not getting closed when the Close Enrollment Process is run (Doc ID 2482980.1)

Last updated on DECEMBER 04, 2019

Applies to:

Oracle Advanced Benefits - Version 12.1 HRMS RUP10 and later
Information in this document applies to any platform.

Symptoms

When attempting to close the Open life event using the Close Enrollment Process, the following error occurs.

No person got selected with above selection criteria.
<<>>
The selection criteria you chose resulted in no persons being selected. Choose different selection criteria or reduce the number of parameters you select. Error occurred in the following package : ben_close_enrollment.process.
ORA-20001: BEN_91769_NOONE_TO_PROCESS: N, PROC, ben_close_enrollment.process



Steps to reproduce:


The issue can be reproduced at will with the following steps:
1. Navigate to US Super HRMS Manager
2. Navigate to Processes and Reports > Submit a New Request
3. Submit the Close Enrollment Process concurrent program using the below parameters

   Effective date - 09-Nov-2018
   Life Event - Open
   Assigned Life Event Date - 01-Jan-2019
   Person name -- was populated
   Validate - Commit
   Audit Log Flag - No
   Action Item Effective Date - 09-Nov-2018
   Close Action Items flag - Yes
   Close mode - Normal close
4. Close Enrollment Process program completes in error and has the above error in the log



Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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