APP-JTF-210604 Error When Searching For Service Requests With Notes
(Doc ID 2483386.1)
Last updated on JULY 14, 2020
Applies to:Oracle Teleservice - Version 12.2.5 and later
Information in this document applies to any platform.
On : 12.2.5, Service Request Form
When attempting to search for a service request that contains a note the following error occurs.
APP-JTF-210604 Program error: Please inform your system administrator or support representative that
jtf_grid.poplate package reports error:
An unexpected error occurred in jtf_grid.populate
ORA-20000: Oracle Text error:
DRG-11207: user filter command exited with status 137
The issue can be reproduced at will with the following steps:
1. Open the Find Service request form
2. Search for an SR that has value in the TYPE and DESCRIPTION fields
3. The error occurs.
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