My Oracle Support Banner

APP-JTF-210604 Error When Searching For Service Requests With Notes (Doc ID 2483386.1)

Last updated on JULY 14, 2020

Applies to:

Oracle Teleservice - Version 12.2.5 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.5, Service Request Form

When attempting to search for a service request that contains a note the following error occurs.

ERROR
-----------------------
APP-JTF-210604 Program error: Please inform your system administrator or support representative that

jtf_grid.poplate package reports error:

An unexpected error occurred in jtf_grid.populate

grid: <WKB_GRID_CONTROL.RESOLUTION_HISTORY>
datasource: <CS_SR_SERVICE_REQUEST_NOTES>

ORA-20000: Oracle Text error:
DRG-11207: user filter command exited with status 137



STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Open the Find Service request form
2. Search for an SR that has value in the TYPE and DESCRIPTION fields
3. The error occurs.



Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.