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Incorrect Beneficiary Is Getting Picked Up For Accruals Of Volume Offers And Accrual Budgets (Doc ID 2483409.1)

Last updated on MARCH 06, 2019

Applies to:

Oracle Trade Management - Version 12.2.5 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.5 version, Offers

ACTUAL BEHAVIOR
---------------
Incorrect beneficiary is getting picked up for accruals of Volume Offers and Accrual budgets.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:


a) Create SSD offer for item XYZ and add beneficiary 'A' account to it.
b) Create Volume Offer for item XYZ and do not add any beneficiary account to it, expectation is accruals will default create against the customer account of sales order.
c) Create Accrual budget for item XYZ and add beneficiary 'B' account to it.
d) Now book an order having two lines for same item, where one line for item XYZ is a return order line and other line is a normal order line.
e) Cust_account_id for accruals created in onsf_funds_utilized_all_b against the return order lines is coming as expected for each of the offer type mentioned in step a, b & c.
f) However, cust_account_id for all offer type accruals for the normal order lines are pointing to the beneficiary account 'A' only( which is the beneficiary of SSD offer).

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, Accruals are getting to incorrect customer accounts which is further leading to incorrect claims and customer payments.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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