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Timecard Retrieval Dashboard error ORA-01422: exact fetch returns more than requested number (Doc ID 2484922.1)

Last updated on JULY 19, 2021

Applies to:

Oracle Time and Labor - Version 12.2.4 and later
Information in this document applies to any platform.


On : 12.2.4 version, Dashboards

Timecard Retrieval Dashboard Not Functioning for some Responsibilities

For some responsibilities when  trying to do a search using date parameters on the Timecard Retrieval Dashboard, it errors with :

"Error Page - You have encountered an unexpected error. Please contact your System Administrator for assistance"


java.sql.SQLException: ORA-01422: exact fetch returns more than requested number of rows
ORA-06512: at "APPS.HXC_RDB_PRE_RETRIEVAL", line 799
ORA-00001: unique constraint (HXC.HXC_RDB_PARAMS_HIST_U1) violated

The issue can be reproduced at will with the following steps:
1. Using the Time Manager Responsibility >> Retrieval Dashboard
2. Enter in dates and click Go
3. Log out and log back in and insert the same dates and click Go
4. Observe error




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