My Oracle Support Banner

Blank Notification is Received When Timecard is Rejected and Modified (Doc ID 2486809.1)

Last updated on JULY 23, 2020

Applies to:

Oracle Time and Labor - Version 12.1.3 and later
Information in this document applies to any platform.

Goal

Why a blank notification is getting triggered for OTL time card submission ?

Two notifications are generated when approver rejects the timecard, then the timecard owner re-submits it. One notification is correct sent to the

approver and it is opened, the other is a blank and closed notification sent to the wrong approver

Below are the steps to replicate:

Step 1: Saving the timecard with Project A

Step 2 : Submitting Timecard.

Step 3 : Approver Rejects the timecard

Step 4: Edit the Rejected Time Card. Delete the existing project A and create new entry with Project B

Step 5 : Submit timecard

Step 6 : Submit Background Process and verify number of workflows triggered for this user. There are 2 notifications: first one sent properly to Project Manager of Project B and an empty notification triggered : notification with 0 Hours sent to Project Manager of Project A

OTL Analyzer shows also BLANK_NOTIFICATION in the workflow


 

Solution

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Goal
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.