Need Product Number And Product Description To Be Displayed In An Error Message When Creating Claim With Item Having "Customer Orders Enabled" flag not Checked (Doc ID 2487920.1)

Last updated on MARCH 06, 2019

Applies to:

Symptoms

On : 12.1.3 version, CLAIMS

ACTUAL BEHAVIOR
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After applying Patch 28486039:R12.OZF.B when creating claim with an item having "Customer Orders Enabled" flag is not checked and while this claim settling through Return Material Authorization (RMA)should get an error by saying "Customer orders Enabled flag is not set for the product &PROD defined in claim line." but in error message can see item description not an item number.

EXPECTED BEHAVIOR
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Need to see item number in error message


STEPS
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The issue can be reproduced at will with the following steps:
1. Apply Patch 28486039:R12.OZF.B
2. Login to Applications
3. Changed for some product as "Customer Order Enabled" flag to NO in Inventory.
4.Create a claim with claim line using above product.
5.Try to settle it using RMA settlement method .

Error is thrown where item number is not visible

Changes

Cause

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