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Preview Mode of Service Contracts Main Billing Shows Incorrect Usage Quantity and Amount (Doc ID 2488678.1)

Last updated on MAY 13, 2021

Applies to:

Oracle Service Contracts - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

Incorrect Usage Quantity and Amount are being returned by the Service Contracts Main Billing program when run in Preview mode.

Steps
1. Using a Service Contracts Manager responsibility.
2. From the menu select: View > Requests.
3. Submit a single request of the Service Contracts Main Billing program in Preview mode.
4. Review the output file and notice that the Usage Quantity and Amount values are not as expected.

Cause

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In this Document
Symptoms
Cause
Solution
References


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