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RMA interface errror: Cannot create a Duplicate record, because the combination of Instance and Relationship type - &instance_id SOLD_FROM for an instance Operating Unit defines a unique record in Installed Base. (Doc ID 2490017.1)

Last updated on JULY 14, 2020

Applies to:

Oracle Installed Base - Version 12.2.6 and later
Information in this document applies to any platform.

Symptoms

When attempting to perform RMA transactions, the following error occurs in installed base interface .

ERROR
-----------------------
Cannot create a Duplicate record, because the combination of Instance and Relationship type - &instance_id SOLD_FROM for an instance Operating Unit
defines a unique record in Installed Base.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Perform RMA receipt transaction with IB trackable item
2. Transaction will stuck in IB interface with above error.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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