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In R12,the Workflow Mailer stuck outbound mails until restart oacore service (Doc ID 2490066.1)

Last updated on MAY 06, 2021

Applies to:

Oracle Workflow - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

Workflow mailer will stop to process outbound mails until restart oacore services,

and this issue occured again some hours later.

Dec 18, 2018 11:51:29 AM CST]:1545105089686:-1:-1:<server>:-1:-1:1:20420:SYSADMIN(0):-1:Thread[outboundThreadGroup20,5,outboundThreadGroup]:1163895506:33816:1545104967223:14:UNEXPECTED:[SVC-GSM-WFMLRSVC-420987-10006 : oracle.apps.fnd.wf.mailer.NotificationFormatter.handleResEndTag]:Problem obtaining the HTML content oracle.apps.fnd.wf.common.HTTPClientException: Unable to invoke method HTTPClient.HTTPResponse.listHeaders caused by: java.net.SocketTimeoutException: Read timed out
[Dec 18, 2018 11:51:29 AM CST]:1545105089687:-1:-1:<server>:-1:-1:1:20420:SYSADMIN(0):-1:Thread[outboundThreadGroup20,5,outboundThreadGroup]:1163895506:33816:1545104967223:14:UNEXPECTED:[SVC-GSM-WFMLRSVC-420987-10006 : oracle.apps.fnd.wf.mailer.NotificationFormatter.getFormattedMessages()]:Problem getting the HTML content -> oracle.apps.fnd.wf.mailer.NotificationFormatter$FormatterSAXException: Problem obtaining the HTML content -> oracle.apps.fnd.wf.common.HTTPClientException: Unable to invoke method HTTPClient.HTTPResponse.listHeaders caused by: java.net.SocketTimeoutException: Read timed out
[Dec 18, 2018 11:51:29 AM CST]:1545105089688:-1:-1:<server>:-1:-1:1:20420:SYSADMIN(0):-1:Thread[outboundThreadGroup20,5,outboundThreadGroup]:1163895506:33816:1545104967223:14:ERROR:[SVC-GSM-WFMLRSVC-420987-10006 : oracle.apps.fnd.wf.mailer.SMTPMessageHandler.prepareMessages(String)]:Unable to obtain HTML content so retrying immediately


$APPLCSF test is success,WF_MAIL_WEB_AGENT is configured correctly,even Processor Close on Read Timeout is clicked.

 

Find the following comments in log file of oacore service:

 

18/12/18 11:19:39.105 html: Connection reset by peer
18/12/18 11:19:39.106 html: Broken pipe
18/12/18 11:19:39.106 html: Servlet error
java.io.IOException: Broken pipe
at sun.nio.ch.FileDispatcher.write0(Native Method)
at sun.nio.ch.SocketDispatcher.write(SocketDispatcher.java:29)
at sun.nio.ch.IOUtil.writeFromNativeBuffer(IOUtil.java:69)
at sun.nio.ch.IOUtil.write(IOUtil.java:40)
at sun.nio.ch.SocketChannelImpl.write(SocketChannelImpl.java:336)
at java.nio.channels.Channels.writeFullyImpl(Channels.java:59)
at java.nio.channels.Channels.writeFully(Channels.java:81)
at java.nio.channels.Channels.access$000(Channels.java:47)
at java.nio.channels.Channels$1.write(Channels.java:155)
at com.evermind.server.http.AJPOutputStream.endRequest(AJPOutputStream.java:117)
at com.evermind.server.http.AJPRequestHandler.run(AJPRequestHandler.java:317)
at com.evermind.server.http.AJPRequestHandler.run(AJPRequestHandler.java:199)

Cause

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In this Document
Symptoms
Cause
Solution
References


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