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Credit Card Reversal And Re-Authorization For Shipping Charges - Taxes Not Included (Doc ID 2490364.1)

Last updated on APRIL 19, 2020

Applies to:

Oracle Order Management - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.4 version, Transaction Payment

ACTUAL BEHAVIOR
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Credit Card Reversal and Re-Authorization for Shipping Charges - Taxes not Included

Currently, running both Authorization and Settlement Transaction for Customers in the Aftermarket Parts Division (APD) Operating Unit. The APD Unit has a USD Functional Currency.
These transactions are going through Cybersouce for authorization and settlement and have two separate merchant ids, one for Canadian Transactions and one for US Transactions.

Also have set up Oracle Payments and Oracle Order Management to use Reversal of Credit Card Authorizations and Re Authorizations as Immediate based on the Order Transaction Types and OM System Parameters. The Payments System is set up to Full Only for Authorization Reversals.

There are some sales orders that are expedited where Freight is added as a shipping charge (via Freight Cost Types) at the Ship Confirm stage once the order has been pick released.
Our initial authorizations and settlements are working fine for Regular Sales orders with no Shipping charges and are also working when add freight charges where freight is not taxable.
(ie. The Authorization is being reversed and the authorization with freight is being added).

However, when freight is taxable, the incremental tax is not being included (Previous tax is included but not due to the change for freight).
Invoices are being properly generated for the correct tax which means that the invoice to be settled is more than the authorization so these settlements fail.

EXPECTED BEHAVIOR
-----------------------
Expected the incremental tax to be added at ship confirm.


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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