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In Mobile Field Service The Debrief Quantity Always Defaults To 1 When Importing Material From A Parts Requiremet (Doc ID 2490420.1)

Last updated on JUNE 09, 2021

Applies to:

Oracle Mobile Field Service - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 Mobile Field Service MP

In Mobile Field Service Multi-Platform (MFS MP) when adding parts to a material debrief from a parts requirement, the quantity always defaults to 1.
Example:
Create a parts requirement for a task.  Item1 = 5 qty.
When you go to the Debrief install screen,  you can select the reservation to automatically add the item to the debrief. Even though the reservation
is for 5, the item is imported to the debrief line with qty =1.

Instead, in the standard Field Service HTML Debrief page, when selecting 'Assigned parts' it will automatically add the item with qty =5. MFS should behave the same way.

Steps:
1. Create a task
2. Create part requirement for Item1 and Qty = 5.
3. Select the task in MFS MP
4. Select Task Details.
5. Select Material Install
6. Select item that is reserved. Item1 qty 5.
7. Select 'Used'
8. The Material install line is created with qty = 1.

 

 

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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