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Incomplete Configuration Do Not Save The Selections To The Quote (Doc ID 2491409.1)

Last updated on DECEMBER 03, 2019

Applies to:

Oracle Quoting - Version 12.2.6 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.6 version, HTML User Interface

ACTUAL BEHAVIOR
---------------
When creating a quote in the Quoting Module incomplete configurations do not save to the cart

EXPECTED BEHAVIOR
-----------------------
Issue the partial configuration needs to be saved in case not all information is known when the configuration is started. we may need to go back to our customer to get more information to finish out the selections in the model. If they are not saved the configuration process needs to start over and over again.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1. Log into the Quoting responsibility
2. Create a quote and enter the customer information as needed
3. Add a configured model to the quote
4. Launch the configurator to make your selections
5. ***Important Step*** select all of the required options but leave one required option not selected
6. Click the finish button to exit the configuration with one required selection not selected
7. Warning message pops up that says the configuration is incomplete and give you yes or no button to either continue as is or return to the configuration to continue to make selections
8. Click yes to continue
9. Configurator window give an hour glass and a message that says saving configuration
10. Configurator window closes and you are returned to the quoting window there is a red "X" symbol on the line you configured (this is expected) that means the configuration is incomplete
11. If you launch configurator for that same line again the configurator window opens but none of the selections you had selected in the original configuration session are selected.


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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