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HZ_US_STATES - Error Message When Create New Contact on Create Service Requests Form (Doc ID 2492323.1)

Last updated on DECEMBER 04, 2019

Applies to:

Oracle Teleservice - Version 12.2.6 and later
Information in this document applies to any platform.

Symptoms

Getting below error while creating a new Address/Contact in Create Service Request form:

ERROR
-----------------------
Value "AAA" for the flexfield segment State does not exist in the value set HZ_US_STATES.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:

  1. (R) Service
  2. (Nav) Service Requests > Create Service Requests
  3. Search any Customer which has country = "AAA"
  4. Click on Address tab and try to create a new Contact / Address

Note : The same error in raised in "Service > Customer Management > Contact Center" when search the same customer 

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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