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Credit Memo Is Being Generated For Rejected Claims (Doc ID 2492457.1)

Last updated on MARCH 05, 2019

Applies to:

Oracle Order Management - Version 12.2.5 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.5 version, Transaction Entry

ACTUAL BEHAVIOR
---------------
NOTE: Profile Option: OM: Generate credit for rejected returns is set to NO

The exact scenario is:

1. We receive qty for Return Order.
2. Inspection is performed
3. Qty rejected at Inspection
4. Qty packed and transferred to Quality Check Subinventory to be returned to customer
5. Putaway is performed.
( Qty fulfilled becomes non 0 at this step at order line level)

For the above scenario, the credit memo is generated.

EXPECTED BEHAVIOR
-----------------------
Expect that no RMA will be created if returned material is Rejected

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Order Management responsibility
2. Navigation: Orders,Returns>Sales Orders
3. Able to create an RMA even though the material has been rejected
and Profile Option: OM: Generate credit for rejected returns is set to NO

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot prevent the creation of RMA when material is Rejected.

Cause

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In this Document
Symptoms
Cause
Solution
References


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