My Oracle Support Banner

Using AME, Resubmitted POs (or CLM Awards) That Were Previously Rejected Are Getting Stuck In Process (No Approvers Notified) (Doc ID 2492952.1)

Last updated on SEPTEMBER 03, 2021

Applies to:

Oracle Contract Lifecycle Management for Public Sector - Version 12.2.6 and later
Oracle Purchasing - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

After patch 27847930, Purchase Orders (this also affects CLM Awards) that were previously Rejected are getting stuck in approval process (they are IN PROCESS status) once they are resubmitted for approval.

This is only relevant if AME is used and what is observed is the child workflows that should be created to notify the approver(s) are not launched.

The parent workflow stops at this activity :



Steps to reproduce:
1. Create an Award
2. Submit the Award for approval
3. The approver Rejects the Award
4. Try to re-submit the Po again for approval-> The Po remains stuck in IN PROCESS status

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.