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Workflow Notification Mailer Not Sending Framework (FMK) Emails like POAPPRV, REQAPPRV, APEXP, OA Framework etc and Email Fails with "Problem getting the HTML content" in the Workflow Mailer log file (Doc ID 2493004.1)

Last updated on MAY 16, 2022

Applies to:

Oracle Workflow - Version 11.5.10.2 to 12.1.3 [Release 11.5.10 to 12.1]
Oracle Workflow - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

Workflow Email Notifications with embedded framework regions are not mailed or not sent out and are failing with below error in the mailer log file.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1. Send an Test email through the mailer button in the workflow configuration pages.
2. The email is not received for Framework email.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users unable to receive the email and this is delaying approval process.  

Changes

 No Changes

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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