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UNABLE TO CLAIM EXISTING AP INVOICES WITH RCM TAXES FROM THE PROCESS CLAIM FORM (Doc ID 2493187.1)

Last updated on FEBRUARY 19, 2019

Applies to:

Oracle Financials for India - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, GST Payables

ACTUAL BEHAVIOR
---------------
While clicking on Process Button on Process claim form, AP Invoice with RCM Taxes are not getting processed.

EXPECTED BEHAVIOR
-----------------------
If the Transaction is not yet recovered, claim form should process the claim for the AP Invoice with RCM Tax also

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Search for AP Invoice with RCM Taxes on Process claim form
2. Select the AP Invoice and click on Process.
3. Nothing is processed and not even any error is encountered

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot claim the Transactions and hence will be a monetary impact to company.

Cause

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In this Document
Symptoms
Cause
Solution
References


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