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Service HTML: CS_SERVICEREQUEST_UTIL.contracts_cross_val - Invalid Contract Message After Ownership Change (Doc ID 2493236.1)

Last updated on JULY 21, 2020

Applies to:

Oracle Customer Support - Version 12.2.6 and later
Information in this document applies to any platform.

Symptoms

Getting an Invalid Contract error in the HTML Service screen after changing ownership in Installed Base.

The error appears in the 'More Products' screen, when trying to perform updates after the owner has been changed.

Steps:

(R) Customer Support Specialist
(N) Agent Dashboard

 - Create a new Service Request
 - Add multiple products to the Service Request
 - Save the Service Request
 - In Installed Base, change the Ownership for all of the products on the Service Request.
 - Go back to the Service Request and then to the More Products screen and select a different item as 'Primary'.
 - Select Save.

=> Error occurs.

Error:

(x) Error

    API Error (CS_SERVICEREQUEST_UTIL.contracts_cross_val):
    The contract is not valid. Please check the values for the following: service request type, inventory item, instance, account and install site.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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