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Depot Repair: Unable To Receive RMA - "Error occurred in the receiving processor (rvtptcontrol failed) RVTPT-020 ...OE_RMA_RECEIVING Procedure Push_Receiving_Info" (Doc ID 2493311.1)

Last updated on JULY 14, 2020

Applies to:

Oracle Depot Repair - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

Unable to Receive any RMA Orders from Depot Repair- Service Request Form.

Error:


Steps:

(R) Depot Repair
(N) Service Orders form

 - Create Service Request
 - Create Repair Order / Service Order

Logistics tab:
   . Enter Ship line
   . Enter Return line

Actions => Select 'Receive' from drop-down list.
 - Click 'Go'

=> Error occurs.

Cause

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In this Document
Symptoms
Cause
Solution
References


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