TeleService: Unable to Retrieve Service Requests - Message: FRM-40350 or FRM-40301: Query caused no records to be retrieved
(Doc ID 2494500.1)
Last updated on DECEMBER 05, 2019
Applies to:Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.
Users are unable to see or query existing Service Requests in the Service Request form.
(N) Service Requests > Find Service Requests
- Enter Service Request number
=> Not found.
The grid is populated with the results but when opening the Create Service Request form, the error occurs.
FRM-40350: Query caused no records to be retrieved.
FRM-40301: Query caused no records to be retrieved.
No data found using these search criteria.
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