E-Mail Center: Attachments Of Type .msg Will Be Saved As "unknown" And Cannot Be Opened Any Longer (Doc ID 2495887.1)

Last updated on JULY 14, 2020

Applies to:

Oracle Email Center - Version 12.2.5 and later
Information in this document applies to any platform.

Symptoms

When agents attempt to open email messages which contain ".msg" files as attachments, the attachments do not open as it is displayed as "Unknown".
These attachments are named "NULL" & do not have any extensions.

Steps:

(R) Email Center Agent Console
(N) Home > Inbox

- Open the email message
- Open the email message as attachment

Cause

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In this Document

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E-Mail Center: Attachments Of Type .msg Will Be Saved As "unknown" And Cannot Be Opened Any Longer (Doc ID 2495887.1)

Applies to:

Symptoms

Cause

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