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The Hyperlink On Mobile Field Service Multi-Platform Deferred Notifications Does Not Work (Doc ID 2497631.1)

Last updated on MAY 22, 2020

Applies to:

Oracle Mobile Field Service - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.4 version, Debrief Laptop

When a deferred notification message pops up on the MFS application the hyperlink in the message does not work.

ERROR
-----------------------
Message:
An error has occurred in the following transaction of the mobile data upload process.
Please check error details below and take the necessary action.

In the message details the task number is a hyperlink


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Complete a debrief from MFS.
2. Sync
3. Deferred message appears
4. Select the task number that is hyperlinked
5. The reported error occurs

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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