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Tasks Closed But in Mobile Field Service Multplatform Application Tasks Not Closed (Doc ID 2497761.1)

Last updated on FEBRUARY 03, 2019

Applies to:

Oracle Mobile Field Service - Version 12.2.6 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.6 version, Multiplatform iOS General

ACTUAL BEHAVIOR
---------------
Tasks Closed in E business Application but in Mobile Field Service Multi platform ios device the tasks status is not closed

EXPECTED BEHAVIOR
-----------------------
Expect that when tasks are closed in application they should be closed in Mobile Field Service Multi platform ios device upon sync

ISSUE SCOPE
--------------------
Issue not specific to any task or task type

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to Application and go to Service Responsibility
2. Navigate to Go to Univesal Work Queue >Select Task > Actions > Closed Tasks > Apply
3. Inquery the Service Request Window > Tab Tasks ==> Task Status is closed
4. Go to Mobile Field Service Apps using iPad ==> Click Sync ==> The tasks is still existed




Cause

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In this Document
Symptoms
Cause
Solution
References


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