Getting Intermittent Errors Calling Oe_order_pub.process_order When Called From SOA (Doc ID 2497971.1)

Last updated on DECEMBER 09, 2022

Applies to:

Goal

We have existing SOA composites that have been working in production since 2012 that recently started getting intermittent errors when the called procedure uses oe_order_pub.process_order.

The composite named XXXOTCWebSalesOrderIn calls custom package xxotc_web_order and is getting error :
"ORA-20001: SQL_PLSQL_ERROR: N, ROUTINE, MO_GLOBAL.VALIDATE_ORGID_PUB_API, N, ERRNO, -20001, N, REASON, ORA-20001: in Package OE_Order_PUB Procedure Process_Order"

The composite named XXXOTCEDISalerOrderIn calls custom package xxotc_edi_orders_pkg and is getting error "API Error: Operating unit access is not allowed. Please check that you have access to the operating unit: NNN XXX CUSTOMER OU, NN" in addition to "ORA-20001: SQL_PLSQL_ERROR: N, ROUTINE, MO_GLOBAL.VALIDATE_ORGID_PUB_API, N, ERRNO, -20001, N, REASON, ORA-20001: in Package OE_Order_PUB Procedure Process_Order".

Both package are autonomous transactions but appear to be failing in call to fnd_global.apps_initialize. Similar issue seen in 2012 and the resolution was to add the autonomous transaction pragma to the packages. 

How to resolve the above?
 

Solution

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