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'No Territories Found' Error When Scheduling Tasks with Service Request Security Enabled (Doc ID 2499014.1)

Last updated on JULY 14, 2020

Applies to:

Oracle Field Service - Version 12.2.6 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.6 version, Dispatch Center

When attempting to schedule tasks when service request security is enabled an error occurs

ERROR
-----------------------
 "No Territories found."


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Enable Service request security.
2. Create a Service request and a task.
3. Use Scheduler to Schedule the task to a resource.
4. No resources found error appears.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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